Please wait...
Please wait...

Microsoft outage

13/11/2026
Due to the current Microsoft outage GEMS automated emails will not be sent. If you need to get hold of us urgently please call on 01481 221431.

Customs and Excise

This website enables you to clear your goods through customs.

Guidance explaining how to use GEMS or how to set up an account can be found by selecting the 'Contact Us' button at the top of the screen.



I have been provided a reference code by my shipper/courier

I want to login or create an account


Customs and Excise will process any personal data that you provide, in accordance with the Data Protection (Bailiwick of Guernsey) Law, 2017.

Further information about how your personal data is processed by the States of Guernsey can be found here.